Quality & Practice Audits

Clear insight, practical recommendations, and confidence in your systems.

Strong systems and clear practice frameworks are essential for safe, effective service delivery. At Ma Collective, we support community services and government organisations to strengthen quality, governance and compliance through practical, proportionate quality and practice audits.

Our audits help organisations understand what’s working, identify gaps and risks, and strengthen systems in a way that is fit for purpose - not overly complex or compliance driven.

Why quality and practice audits matter

Quality and practice audits provide clarity and assurance by:

  • Building confidence that systems, processes and practice meet required standards

  • Identifying gaps, risks, and improvement opportunities before they become issues

  • Strengthening compliance with regulatory, contractual and governance obligations

  • Improving consistency, safety, and accountability across services

  • Supporting readiness for external audits, reviews and scrutiny

  • Enhancing service quality and outcomes for the people you support

When done well, audits are not about fault-finding, they are about learning, improvement, and strengthening practice.

What this service includes

We provide tailored audit and review support based on your organisational context and regulatory environment, and stage of readiness. This may include:

  • Internal quality and practice audits

  • Compliance assessments and internal reviews

  • Policy, procedure and documentation reviews

  • Process mapping and systems reviews

  • Audit readiness and pre-assessment support

  • Clear findings, practical recommendations and improvement planning

Our work is proportionate, risk-informed, and focused on real-world application.

Our approach

We take a collaborative, transparent approach to quality and practice audits. We work alongside leaders and teams to:

  • Understand your organisational context, obligations, and risk profile

  • Review systems, documentation, and practice in a structured and fair way

  • Engage employees respectfully throughout the process

  • Provide clear, actionable recommendations tailored to your organisation

Our focus is clarity, fairness, and practicality - not box-ticking.

The difference we make

Organisations we work with experience:

  • Clear visibility of strengths, risks, and improvement areas

  • Greater confidence in quality, governance and compliance for leaders, boards and regulators

  • Clear and strong systems and processes that support safe, consistent practice

  • Practical improvements teams can implement with confidence

  • Improved readiness for external audits and regulatory scrutiny

  • Stronger service delivery and outcomes for the people you support

Related services

Explore what’s possible

Quality systems should support your people - not overwhelm them. With clear insight and practical guidance, audits can become a powerful tool for improvement and confidence. Let’s explore how we can support your organisation.

strengthen your organisation today
meet our lead consultant - kate mcbride